Privacy Policy

Privacy Policy — Kalimah Tayebah
  1. Introduction

    Kalimah Tayebah (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kalimahtayebah.com, including any related media, channels, mobile website, or mobile applications.

  2. Information We Collect

    2.1. Personal Information

    We collect information you provide directly to us, including:

    • Name
    • Email address
    • Billing address
    • Payment information
    • Phone number
    • Account login details

    2.2. Automatically Collected Information

    Through WordPress and Google Analytics, we collect:

    • IP address
    • Browser type
    • Operating system
    • Pages visited
    • Visit time and date
    • Time spent on pages
    • Local settings
    • Device information
    • Geographic location
    • Purchase history

    2.3. Cookies and Tracking Technologies

    We use:

    • WordPress cookies for authentication and customization
    • Google Analytics cookies for site analytics
    • Essential cookies for e-commerce functions
    • Session cookies for cart management
    • Payment gateway cookies for processing transactions
  3. How We Use Your Information

    3.1. Business Operations

    We use the collected information to:

    • Process your orders and payments
    • Deliver requested products (paperback books, e-books, and related items)
    • Manage your account
    • Communicate regarding orders and updates
    • Provide customer service

    3.2. Website Improvement

    • Analyze website performance
    • Improve user experience
    • Personalize content
    • Monitor website security
    • Prevent fraud

    Marketing and Communications

    • Send newsletters (with your consent)
    • Provide updates on new products
    • Send marketing communications (with opt-out options)
    • Respond to inquiries
  4. Data Storage and Security

    4.1. Data Storage

    • Personal information is stored on secure servers
    • Payment information is processed through secure payment gateways
    • WordPress database is regularly backed up and protected
    • Data retention periods comply with legal requirements

    4.2. Security Measures

    • SSL encryption for data transmission
    • Regular security updates and monitoring
    • Restricted staff access to personal data
    • Secure password policies
    • Regular security assessments
  5. Third-Party Services

    5.1. WordPress

    • Hosts our website and stores basic user data
    • Manages user accounts and authentication
    • Collects plugin-related data according to WordPress’ privacy policy

    5.2. Google Analytics

    • Tracks website usage and performance
    • Collects anonymous user behavior data
    • Processes data in accordance with Google Analytics terms
    • IP anonymization enabled

    5.3. Payment Processors

    • Handle transaction data
    • Store payment information securely
    • Operate under their own privacy policies
  6. Data Sharing and Disclosure

    We may share your information with:

    • Payment processors for transactions
    • Delivery services for shipping
    • Analytics providers for website improvement
    • Law enforcement when legally required
  7. Your Rights

    You have the right to:

    • Access your personal data
    • Correct inaccurate data
    • Request deletion of your data
    • Withdraw marketing consent
    • Opt out of tracking
    • Submit complaints to supervisory authorities
  8. Children’s Privacy

    We do not knowingly collect or market to children under 13. Users must be 18 or older to make purchases.

  9. International Data Transfers

    When transferring data outside Lebanon, we ensure:

    • Adequate data protection measures
    • Compliance with international data protection laws
    • Appropriate security procedures
  10. Changes to This Privacy Policy

    We may update this policy periodically. Changes will be posted on this page with an updated revision date.

  11. Cookie Policy

    11.1. Essential Cookies

    • Session management
    • Shopping cart functions
    • User authentication

    11.2. Analytics Cookies

    • Google Analytics tracking
    • Performance monitoring
    • User behavior analysis

    11.3. Marketing Cookies

    • Remarketing
    • Advertising preferences
    • Campaign tracking
  12. Contact Information

    If you have any questions about this Privacy Policy or our practices regarding your personal information, please contact us at:

    Email: contact@kalimahtayebah.com